Returns & Exchanges

At Sonchafa, we strive to ensure you are delighted with your fashion choices, but if you are not completely satisfied, we offer a seamless 7-day return and exchange policy. Our goal is to make your shopping experience as elegant and worry-free as our collections.

Return Process

• 1.
  Initiate Request

  Log into your account and navigate to the 'My Orders' section to select the items you wish to return or exchange within 7 days of delivery.

• 2.
  Quality Check Preparation

  Ensure the jewelry or apparel is unused, in its original condition, and packed securely with all original tags and invoices intact.

• 3.
  Pickup Arrangement

  Our courier partner will arrive at your doorstep within 48-72 hours to collect the package; please ensure you obtain a signed pickup receipt.

• 4.
  Refund Processing

  Once the item reaches our warehouse and passes our quality inspection, your refund or exchange will be processed within 5-7 business days.