Frequently Asked Questions

Everything you need to know about shopping with Sonchafa

What is the typical delivery timeframe for my order?

Most orders are processed within 24-48 hours. Depending on your location, standard shipping usually takes 3 to 7 business days to reach your doorstep.

Do you offer international shipping?

Yes, we ship our fashion collections worldwide. International delivery times vary by country and typically take between 10 to 15 business days.

What is your return and exchange policy?

We offer a 7-day return policy for unused items with original tags intact. If you are not satisfied with your purchase, you can initiate a return or exchange through our customer portal.

How can I track my order status?

Once your order is dispatched, you will receive an email and SMS with a unique tracking ID and a link to monitor your package in real-time.

What payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most domestic pin codes.

How do I ensure I am picking the right size?

Every product page includes a detailed size chart with measurements in inches and centimeters. We recommend checking these against your own measurements before placing an order.